Our Privacy Policy

Last updated: 14 May 2026

This Privacy Policy explains how this website collects, uses, and protects your information when you use this website.

1. Who We Are

This website is operated by The New Forest Biochar Company.

If you have any questions about this Privacy Policy or your personal data, contact:

• Email:
• Address: Ford Cottage, Blashford, Hampshire BH24 3PE

2. What Information We Collect

Information You Provide

• Name
• Email address
• Telephone number
• Billing or delivery address
• Information submitted through contact forms, bookings, or purchases

Automatically Collected Information

When you visit this website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referral source

3. How We Use Your Information

We use your information to:

• Provide services or products
• Respond to enquiries
• Process payments and bookings
• Improve website performance and user experience
• Send important service communications
• Comply with legal obligations

Where required by law, we will request your consent before sending marketing communications.

4. Legal Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests

5. Cookies

This website uses cookies and similar technologies to:

• Keep shopping carts and forms working correctly
• Understand website traffic and usage through analytics
• Improve functionality and performance

You can control or disable cookies through your browser settings.

6. Analytics

We may use analytics services such as Google Analytics to help us understand how visitors use the website.

Analytics providers may collect information such as:

• IP address
• Device type
• Browser information
• Pages visited
• Time spent on pages

This information is generally aggregated and used for statistical purposes.

7. Payments

Payments may be processed by third-party payment providers such as PayPal or Stripe. We do not store full payment card details on our servers.

Please review the privacy policies of those providers for more information.

8. Data Sharing

We do not sell your personal information.

We may share data with trusted third parties where necessary to operate the website or provide services, including:

• Payment processors
• Hosting providers
• Analytics providers
• Delivery or booking services

We may also disclose information where required by law.

9. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, and tax requirements.

10. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

You also have the right to complain to the UK regulator:

Information Commissioner's Office (ICO)

11. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure.

12. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised update date.

14. Contact

• The New Forest Biochar Company
• Ford Cottage, Blashford, Hampshire BH24 3PE